Local trucks. Owner-operated. The number on the contract stays the number on the invoice.
A general contractor in Wagon Wheelbooks a 30-yard dumpster through a national booking platform for a roof tear-off. Quote: $389. The container arrives a day late. Three weeks later, the final invoice reads $762. Line items include weight overage at $94 per ton, weekend pickup surcharge, environmental fee, broker service charge, and a tonnage rate that wasn't on the booking page. He calls customer service to dispute. The number rings into a queue. By the time someone returns the call, the credit card is already charged.
This is not an unusual story. An estimated 40% of our new waste management roll off dumpster customers in Wagon Wheelcame to us after a broker-burned first attempt.
Ben Thompson runs the opposite model. Local trucks. Local yard. Owner-operated, with weight allowances written on every quote. The number you sign is the number you pay, with weight overage rates published before commitment — never surfaced after.
Sized to project, not upsold by default.
Sized smaller (typically 10-yard). Heavy materials hit weight limits fast. Priced separately.
Tree removals, landscape projects. Priced lower than mixed waste.
Two clients, same 20-yard rental.
Pickup arrived four days late.
The inside view.
Written rate, weight allowance, placement plan, locked delivery date.
Container set to your specification with photo confirmation.
Flexible swaps. One phone call.
Final invoice matches quote. Weigh ticket emailed.
We ask the right questions during booking — square footage, project type, debris density — to size correctly the first time.
We walk placement during booking. Send a photo of the spot if you're unsure.
We publish weight allowances on every quote, before signature.
"What's your per-ton weight overage rate, and what's the included weight in this quote?"
Honest companies answer immediately. Brokers stall.
"Are there any fees not on this quote?"
The honest answer is "no."
"Whose truck is delivering?"
Local operators name themselves.
"Got hit with weight overage charges from a broker on a previous project. Switched to Ben Thompson for a roof tear-off in Wagon Wheel. Same size dumpster, half the headache. Final invoice matched the quote exactly."
"Quoted a 20-yard, ended up needing a 30-yard mid-project. They swapped it next morning. Only charged the size difference, no upcharge or re-contracting fee."
"Coordinated a basement gutting in Wagon Wheel. Driver took the time to figure out where to place the bin so it wouldn't block my neighbor's mailbox. Small awareness, but it mattered on our tight street."
Tell us your project type, debris volume, and address. Written quote returns same day — including weight allowance and pickup terms.
Not sure what size to order? Describe the project on the call and we'll size it correctly before quoting.
Same-week is standard. Next-day is common. Same-day possible for orders before 11 AM, depending on yard inventory.
Standard 7 days. Extensions are flat-rate per additional day, quoted at booking. No surprise late fees.
Hazardous materials, tires, batteries, paint, refrigerants, asbestos. Full prohibited list goes out with every quote.
For private driveways, no. For street placement, yes. We point you to the right city office.
Ready to skip the broker games?
Click Here to Call (203) 547-7583